Terms of Service

1. The agreement & who may accept

These proposed Terms govern the CrimeMiner service provided by the Chuqlab entity identified in the applicable agency agreement or order form. “Agency” means the customer organization; “authorized user” means a person permitted to use its service.

A person accepting on an agency’s behalf must have authority to bind it. A signed agreement, order form or addendum controls any conflict with these general Terms to the extent stated in that document. A website visit or partner inquiry does not itself create an agency subscription.

This is a review draft, dated September 12, 2026, and is not yet effective. It does not amend an existing contract or waive previously accrued rights.

2. What the service does

CrimeMiner provides AI-assisted processing and analysis of agency-supplied audio, video, images, documents, archives and supported warrant returns. Functions include transcription, visual analysis, evidence search, communication analysis and drafting. Authorized users may also use the service for reports, policy questions, training and related lawful agency work.

CrimeMiner is a secondary discovery and analysis system. Agencies retain original evidence and authoritative chain-of-custody records in their own systems. Material uploaded to CrimeMiner and generated results are not a replacement for that source-of-record responsibility.

3. Account access & license

Subject to the applicable agreement, the agency receives a limited, nonexclusive, nontransferable right to use CrimeMiner during the service term for its authorized work. The provider retains rights in the software and service; the agency retains its rights in agency material.

Users must provide accurate account information, protect their credentials and comply with agency access rules. Do not share credentials or use another person’s account. Report suspected unauthorized access promptly through the agency administrator and the contact specified in the agreement.

Case membership and organization permissions determine access. No user may access another agency’s or case’s material without authorization. A referral partner has no evidence-access rights merely by participating in the partner program.

4. Authorized & prohibited use

The agency is responsible for having authority to submit and process the material it provides and for deciding how the results may lawfully be used. Users must follow applicable law, court orders, protective restrictions and agency policy.

• Do not access, upload or disclose material without authority.
• Do not use the service for unlawful surveillance, harassment, discrimination or other unlawful activity.
• Do not bypass authentication, organization boundaries or case permissions.
• Do not interfere with the service, distribute malicious code or attempt unauthorized testing of other users’ data.
• Do not sublicense, resell, decompile or distribute the service except where the applicable agreement or law permits it.
• Do not misrepresent an AI-generated conclusion, transcript or draft as independently verified.

5. AI outputs require source review

Transcripts, visual descriptions, translations, entity matches, analytical results and drafts may be incomplete or incorrect. A citation helps a user check a source; it does not guarantee that the interpretation is correct or that all relevant evidence has been reviewed.

Authorized users must review source material and make the judgments required for reports, affidavits, investigative decisions and other official work. CrimeMiner does not make legal determinations, guarantee admissibility or establish probable cause. The officer or agency remains responsible for what is submitted, signed or acted upon.

Keep original records and the source material needed to reproduce or verify findings in the agency’s authorized systems.

6. Agency data & processing permission

The agency retains its rights in evidence and case material it provides. It authorizes the processing needed to perform the requested service, including storing working copies, extracting text, creating transcripts and identifiers, retrieving relevant material and generating requested work products.

We do not acquire ownership of an agency’s evidence, case questions, findings or drafts merely because the service processes them. Operational records needed to run and secure the service include timestamps, identifiers, authorization and tool-execution events, errors and technical request data. Their handling remains subject to applicable confidentiality and data-processing obligations.

The Privacy Policy describes provider roles and processing, including primary transcription and the Google Cloud Speech-to-Text fallback. Any agency-specific data-processing agreement or security addendum remains controlling according to its terms.

7. Security & agency requirements

CrimeMiner’s evidence storage, databases, search and transcription services run in Google Cloud U.S. regions, with customer-managed keys on evidence storage, private database connectivity, organization-level isolation, case authorization and tool-execution audit events. Tool executions are recorded as audit events retained for at least one year (as of October 2026). As of October 2026, AI model inference on Google Vertex AI and Google’s speaker-diarization speech service are reached through Google’s global endpoints, which do not commit to processing within a specific region.

The agency and provider must document the security requirements applicable to the engagement, including CJIS obligations, any required FBI CJIS Security Addendum, access arrangements and personnel-screening requirements. A general security description is not a substitute for that review or a guarantee that every agency configuration is approved.

Incident reporting, notification commitments and cooperation duties are governed by the applicable agreement and law. Contact the team for the agency-specific security documentation before submitting material subject to additional restrictions.

8. Agency pricing & payment

Pricing, the authorized service scope, billing frequency, payment method and due dates are set in the agency’s order or agreement. Current CrimeMiner pricing is agency-based, with evidence processing included as described in the agreed scope.

These Terms do not impose the obsolete Standard/Pro recording-hour allowances or automatic hourly overage charges. Any additional service, fee or scope change must be established through the applicable agreement or an agreed amendment.

Renewal, nonpayment, cancellation, credits and refunds follow the agency’s contract. A marketing pricing description does not retroactively reprice an existing order.

9. Retention, preservation & exit

The agency remains responsible for preservation duties, legal holds, recordkeeping requirements and retention of original evidence. A standard automated evidence-retention or contract-end purge schedule is not currently implemented in CrimeMiner.

Before ending service, the agency should identify required exports, continuing holds and deletion requests with its authorized contact. Obtain written confirmation of the material covered, the process and the timing. Do not assume that disabling an account deletes working copies, derived records, backups or audit logs.

Existing contractual data-return and deletion obligations remain applicable. This proposed text does not excuse an existing commitment or authorize deletion contrary to a legal hold.

10. Suspension & termination

The agency may end or decline renewal of service as provided in its agreement. Service may be restricted or suspended for a material breach, nonpayment under the agreed terms or a security threat requiring protective action, subject to applicable notice and cure obligations.

Termination ends the license and user access as set out in the contract. Outstanding payment obligations and provisions intended to survive remain applicable. Evidence handling at exit is addressed separately under Section 9; loss of access is not proof of deletion.

11. Warranties & liability

Any express performance commitment, service level, remedy or warranty in a signed agency agreement controls. CrimeMiner does not warrant that AI results are error-free, that all evidence will be found or that use of the service will produce a particular investigative or legal outcome.

Except for express commitments and to the extent permitted by applicable law, the service is provided as available and without implied warranties. Nothing here excludes a liability or remedy that cannot lawfully be excluded.

Unless the applicable agreement states otherwise, the proposed general liability limit is the amount paid for the service in the twelve months before the claim. Indirect, incidental and consequential damages are excluded to the extent permitted by law. These are proposed commercial terms, not changes to an agency’s existing negotiated protections.

12. Governing law & public-agency terms

Unless the signed agreement or mandatory law provides otherwise, Indiana law governs, without regard to conflict-of-law rules, and disputes are brought in the courts of Marion County, Indiana.

Agency-specific statutory restrictions, required contract provisions and any applicable governmental protections must be addressed in the signed agreement. These general website terms do not purport to waive rights an agency cannot lawfully waive.

13. Changes, versions & contacts

Material revisions must be identified by version and date and communicated through the applicable agency-contact or service channel. The contract’s amendment and acceptance provisions govern whether a change applies. A website revision does not silently rewrite an executed agreement.

Keep a copy of the terms incorporated into your agency’s order. To request the controlling version or ask about these proposed Terms, contact contact@chuqlab.com. The Legal center links the related privacy and agency-review resources.