Privacy Policy

1. Scope & responsibilities

This policy describes information handled in connection with the Chuqlab website and CrimeMiner service. “We” refers to the provider identified in your applicable Chuqlab agreement. Your agency agreement and any data-processing addendum govern agency-specific processing commitments.

We handle website inquiries and business-contact information for our own business operations. For case evidence, the agency determines the purpose and authority for processing, which material is submitted and who may access it. A person whose information appears in an agency’s evidence is not necessarily a CrimeMiner customer or account holder.

2. Information we handle

• Website inquiries: name, email, agency or organization, phone number, message and demo interest. Partner inquiries also include retired-officer confirmation and any former role or region you choose to provide.
• Account information: identity and authentication information, agency membership, authorized case access and account settings.
• Agency material: uploaded audio, video, images, PDFs, text, CSV, supported warrant returns and files contained in archives.
• Work in the service: questions, conversations, transcripts, extracted text and identifiers, communication links, analysis results and drafts produced from the material.
• Operational records: request information such as IP addresses, timestamps, errors, account and case identifiers, authorization checks and tool-execution audit events.

Do not submit evidence, credentials, Social Security numbers or banking details through the marketing website. The partner inquiry form is not a tax or payout-onboarding form.

3. Why information is processed

Information is used to respond to inquiries, manage accounts and agency access, provide the requested analysis, support the service, protect against abuse and meet applicable contractual or legal obligations.

Agency material may be processed to transcribe recordings, analyze visual content, extract text and identifiers, build communication links, retrieve cited source material and prepare work-product drafts. Information from different sources within an authorized case can be analyzed together.

Website contact information is used to follow up on the inquiry you send. A partner inquiry does not give us permission to access your former agency’s evidence or act on its behalf.

4. AI & transcription processing

CrimeMiner uses AI for analysis, retrieval and drafting. Questions and relevant source material may be sent to the configured model service to produce a response.

Primary transcription runs on our controlled GPU infrastructure using locally held model weights. If primary transcription fails, the system can use Google Cloud Speech-to-Text.

Video processing includes audio transcription and visual analysis, including scene descriptions and on-screen text. Model outputs can contain errors. Authorized users should check source material before relying on a transcript, identification, translation, connection or draft.

5. Service providers

The service uses the following providers for different functions. Inclusion in this list does not mean that every provider receives every category of agency evidence.

• Google Cloud: compute, evidence storage, databases and related infrastructure; Google Cloud Speech-to-Text provides fallback speech recognition.
• Google Vertex AI: model inference and retrieval-related AI services.
• Vercel: web-application and marketing-site hosting.
• Clerk: authentication and identity management.
• Resend: delivery of contact inquiries and transactional email.

Connected Google Drive or Microsoft 365 accounts are used only through the supported authorization workflow. Connection credentials are protected separately from the public website. Ask for the current processing scope and contractual terms relevant to your agency.

6. Access, sharing & security

Evidence access is scoped to agency organizations and authorized case membership. The evidence infrastructure uses customer-managed encryption keys on evidence storage, private database connectivity, an internally exposed evidence service and tool-execution audit events. Tool executions are recorded as audit events retained for at least one year (as of October 2026).

Authorized agency users can access material according to their permissions. Service providers process information for the functions described above. Information may also be handled to provide requested support or respond to applicable legal obligations.

Evidence storage, databases, search and transcription services are hosted on Google Cloud in U.S. regions. As of October 2026, AI model inference on Google Vertex AI and Google’s speaker-diarization speech service are reached through Google’s global endpoints, which do not commit to processing within a specific region. This statement is not a blanket representation that every website, authentication or email provider uses identical locations or key-management controls. Agency-specific location and personnel requirements belong in the documented security review and agreement.

No security measure eliminates every risk. Report a suspected unauthorized disclosure through your agency administrator and the service contact identified in your agreement. Do not send the affected evidence through this website.

7. Retention, holds & deletion

A standard automated evidence-retention or contract-end deletion schedule is not currently implemented. Do not assume that account closure or subscription cancellation automatically removes evidence, derived records, backups or logs.

An authorized agency contact should request retention, export, hold or deletion actions and obtain written confirmation of the records in scope and the timing. Legal preservation duties and an agency’s existing agreement must be considered before any deletion.

For website inquiry or account information, contact us to ask what is retained and to request access, correction or deletion where applicable. Verification may be needed, and legal or contractual obligations can affect what may be deleted. This review draft does not cancel any existing deletion commitment made to your agency.

8. Cookies & browser controls

The signed-in application uses authentication and session technologies. Website and application requests also reach hosting and security services, which may process technical request data.

Manage stored cookies through your browser settings. Disabling required authentication cookies can prevent sign-in or interrupt a session. The marketing site does not currently provide a separate cookie-preference panel.

Links to another website take you to that provider’s service and privacy practices. A link is not an extension of CrimeMiner’s agency access controls.

9. Requests about your information

Contact contact@chuqlab.com to request information about data handling, seek correction or deletion, or raise a privacy concern. State whether your request concerns a website inquiry, an account or agency-controlled material.

Requests concerning an agency’s evidence must be coordinated with the responsible agency. We cannot treat an unverified website request as authority to disclose, alter or delete case material. Applicable access, deletion and objection rights depend on the law, the information involved and any permitted exceptions.

Provide a way to contact you. We may request information needed to verify identity or authority, but do not send sensitive identity documents or evidence in your initial message.

10. Policy versions & questions

Material changes will be identified with a new version and date and communicated through the relevant website, application or agency-contact channel. A published update does not retroactively alter a signed agency agreement.

This September 12, 2026 text is a review draft, not an effective replacement policy. For the terms currently governing your agency, request the applicable agreement and incorporated policy version. See the Legal center for related documents and review contacts.